Terms and Conditions of Sale


You irrevocably agree to enter into this Agreement with Quiet Connections CIC (the “Company”), then this Participant Agreement (the “Agreement”) automatically becomes a binding contract between you and the Company, and applies to your participation in the programme. By paying for this service, course, or programme, you agree to these Terms and Conditions, without modification, and acknowledge reading them.



Client understands that they are 100% responsible for his/her own progress and results. Client understands that they are the one element over which the Company has no control and therefore Client understands that their results are not guaranteed. Client commits to full participation in the Programme and understands that nothing is guaranteed in personal development and that the Company will do its best work possible and that it’s up to the Client to do the work for themselves. You acknowledge that individual results may vary based on your personal efforts as well as other external factors. Quiet Connections CIC does not guarantee a particular outcome, and is not liable for any loss, damage or other expense which you may suffer as a result of using the services of the Company.



We respect your privacy and must insist that you respect the privacy of fellow Programme participants. You agree not to violate the publicity or privacy rights of any Programme participant. We respect your confidentiality, personal information and any personal experiences shared (collectively, “Confidential Information”) and must insist that you respect the same fellow rights of fellow Programme participants and of the Company.

You agree (1) that any Confidential Information shared by Programme participants or any representative of the Company is confidential and proprietary, and belongs solely and exclusively to the participant who discloses it or the Company, (2) you agree not to disclose such information to any other person or use it in any manner other than in discussion with other Programme participants during Programme sessions. By paying for the programme, you further agree that (3) all materials and information provided to you by the Company are its confidential and proprietary intellectual property, belong solely and exclusively to the Company and may only be used by you as authorised by the Company, and (4) the reproduction, distribution and sales of these materials by anyone but the Company is strictly prohibited. Further, you agree that, if you violate, or display any likelihood or violating, any of your agreements contained in this paragraph, the Company and/ or other Programme participant(s) will be entitled to injunctive relief to prohibit any such violations to protect against the harm of such violations.



You authorize the Company to charge your credit card or debit card (through Stripe): All prices are in GBP.

Skipped or cancelled payments will result in an immediate removal from the Programme until payment has been made or new payment arrangements have been mutually agreed upon by you and the Company. Time lost will not be made-up.

You are responsible for full payment of fees for the entire Programme, regardless of whether you complete the Programme, are able to complete the programme, regardless of circumstance, and regardless of whether you are paying by a lump sum or monthly payment plan. In the event of a defaulted payment, we will contact you via email to reinstate the payment plan or invoice for a lump sum. In the event of 3 non-responsive emails, all accounts will be sent to an international collection’s agency for collection.




The Quiet Speaking Toolkit (Self-Study)

No refunds. Because of the digital nature of The Speaking Toolkit, all payments and payment plans are non-refundable.

Because there are no refunds, we ask that you please read this page carefully and reach out if you have any questions about what's included. Make sure it's a fit, please, before signing up.


1:1 Coaching Sessions (Online & In-person)

1:1 coaching sessions are booked in advance in a block of 6 sessions. All sessions can be rescheduled up to 72 hours before the initial agreed date and time of 1:1 coaching is due to start.

If session is cancelled within 72 hours of the session due to start, you will lose the allocated session and no refund will be issued.

If you wish to no longer continue and use all 6 allocated 1:1 coaching sessions, you can cancel remaining sessions up to 72 hours before the next session is due, and you will be refunded the remaining amount of sessions uncompleted.

No refunds after sessions are completed.


Quiet Connections App Subscription

Non-refundable. Subscription on the Quiet Connections App runs on a month to month basis and you are welcome to cancel the subscription at any time.


Speaking Events

No refunds. Due the to the nature of the service, the Company shall invoice the pre-agreed fee upon completion of delivering the service.



To access or use www.quietconnections.co.uk, the Quiet Connections App, and hosted Programmes (the “Site”), you must be 17 years of age or older and have the requisite power and authority to enter into these Terms and Conditions. Children aged 13 and over are permitted to access the Site, however are required to have appropriate parental or guardian consent for use of the Site. The Site is not intended for children under 13 years of age. Information provided on the Site and in the Programmes related to social anxiety, speaking and coaching and other information are subject to change. The Company makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free. The Company disclaims all liability for any inaccuracy, error, or incompleteness in the Content.



In order to participate in the Programme, you may be required to provide information about yourself including your name, email address, username and password, and other personal information. You agree that any registration information you give to the Company will always be accurate, correct, and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Programme, violate any laws in your jurisdiction.



You may use the Site and Programme for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libellous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law.



The Programme is offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Site or Programme, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.



We will email you to confirm the placement of your order and with details concerning product delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.



We endeavour to describe and display the Programme as accurately as possible. While we try to be as clear as possible in explaining the Programme, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.



You shall not upload, post or otherwise make available on the Site any artwork, photos, or other materials (collectively “Materials”) protected by copyright, trademark, or other proprietary rights without the express written permission of the owner of the copyright, trademark, or other proprietary rights, and the burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such a submission. For all Materials submitted by you to the Site, you automatically represent or warrant that you have the authority to use and distribute the Materials and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties.



We claim no intellectual property rights over the material you supply to the Company. You retain copyright and any other rights you may rightfully hold in any content that you submit through the Site or Programme. Content you submit to the Company remains yours to the extent that you have any legal claims therein. You agree to hold the Company harmless from and against all claims, liabilities, and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against you. By posting material on the Site, you grant the Company a worldwide, non-exclusive, irrevocable license to use the material for promotional, business development, and marketing purposes. However, where possible, the Company will maintain anonymity or else will request appropriate permission from the owner.



The Site and Programme contain intellectual property owned by the Company including trademarks, copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site or Programme content or intellectual property, in whole or in part, without our prior written consent. We reserve the right to immediately remove you from the Programme, without refund, if you are caught violating this intellectual property policy.



We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us emailing the new Terms and Conditions. Any use of the Site or Programme by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Programme, including these Terms and Conditions, at any time.



You agree that under no circumstances shall we be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of the site or Programme. Additionally, the Company is not liable for damages in connection with (I) any failure of performance, error, omission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus, or line or system failure; (II) loss of revenue, goodwill or data; and (III) third party theft of, destruction of, unauthorized access to, alteration of, or use of your information or property regardless of our negligence, gross negligence, failure of an essential purpose and whether such liability arises in negligence, contract, tort, or any other theory of legal liability. The foregoing applies even if the Company has been advised of the possibility of, or could have, foreseen the damages. In those states that do not allow the exclusion or limitation of liability for the damages, our liability is limited to the fullest possible extent permitted by law. In no event shall the Company’s cumulative liability to you exceed the total purchase price of the Programme you have purchased from the Company, and if no purchase has been made by you the Company’s cumulative liability to you shall not exceed £1.



The Site and the Programme may contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third-party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with the Company. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.



You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Site or Programme. You shall provide us with such assistance, without charge, as we may request in connection with any such defence, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third-party claim or waive any defence without our prior written consent.



The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.



This Agreement constitutes the entire agreement between you and the Company pertaining to the Site and Programme and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by the Company shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the Company.



All notices, requests, demands, and other communications under this Agreement shall be in writing.



This Agreement shall be construed in accordance with, and governed by, the laws of the province of United Kingdom as applied to contracts that are executed and performed entirely in United Kingdom. The exclusive venue for any arbitration or court proceeding based on or arising out of this Agreement shall be England, UK. The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement by mediation, which shall be conducted under the then current mediation procedures upon which the parties may agree. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration, or other dispute resolution procedures.



If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorney’s fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.



If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.



These Terms and Conditions bind and inure to the benefit of the parties’ successors and assigns. These Terms and Conditions are not assignable, delegable, sub-licensable, or otherwise transferable by you. Any transfer, assignment, delegation, or sublicense by you is invalid.



Effective as of: 19th May 2020